ARCHITECTURE & APPLICATION DESIGN
Implementing a best-practice approach coupled with an organisation’s specific process improvement requirements
Business Process Automation (BPA) is a process of managing information, data and business processes to reduce costs, resources and investment whilst looking to optimise a business process or processes through technology.
At DeeperThanBlue our BPA practice specialises in helping organisation combine people, process and technology to improve organisational performance, visibility, product/ service quality and agility of business processes and to facilitate business innovation.
We approach this by reviewing the ‘as-is’ business processes and then design the ‘to-be’ processes. We take an incremental approach which quickly serves as a proof point before expanding and rolling out other processes within the process lifecycle.
The process life cycle spans three steps:
NYK Europe RORO is the global leader in automotive transportation and operates over 100 car carriers across the worlds oceans. It’s vessels are involved in 200 to 250 Voyages per month, with hundreds of calls at ports. A port call involves a number of different operations from tugs, pilots, stevedores, port agents, inspectors all of which accrue costs for the operation.
As a large enterprise, it’s dependent on its business systems providing transactional data for business users to make key decisions and understand the performance of the business.
NYK Europe RORO worked with DeeperThanBlue to implement a solution to handle the creation and maintenance of accruals related to these activities in ports around the world. This allowed for timely reporting to the company’s management in Japan and improved compliance.
View all our work
Assa Abloy identified a need to develop a customer concern application which logged issues with products and services in the field. This is the backbone to the Customer Helpdesk. The application was integrated into core business systems including MS Dynamic AX. MS Dynamic AX provided access to the customer order and customer record.
The business benefit was to improve customer satisfaction in responding to issues and speed up the process of refunds for compensation claims. This in turn helps release payments of invoices and improves cash flow.View all our work
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