NYK Europe RORO Group – Automating accruals on a global scale

NYK Europe RORO is the global leader in automotive transportation and operates over 100 car carriers across the worlds oceans. It’s vessels are involved in 200 to 250 Voyages per month, with hundreds of calls at ports. A port call involves a number of different operations from tugs, pilots, stevedores, port agents, inspectors all of which accrue costs for the operation.

As a large enterprise, it’s dependent on its business systems providing transactional data for business users to make key decisions and understand the performance of the business.

NYK Europe RORO worked with DeeperThanBlue to implement a solution to handle the creation and maintenance of accruals related to these activities in ports around the world. This allowed for timely reporting to the company’s management in Japan and improved compliance.

ASSA Abloy – Customer Concern System integrated into MS Dynamics AX

Assa Abloy identified a need to develop a customer concern application which logged issues with products and services in the field. This is the backbone to the Customer Helpdesk. The application was integrated into core business systems including MS Dynamic AX. MS Dynamic AX provided access to the customer order and customer record.

The business benefit was to improve customer satisfaction in responding to issues and speed up the process of  refunds for compensation claims. This in turn helps release payments of invoices and improves cash flow.