eCommerce Technology
eCommerce Technology
Putting the right technology in place is vital to achieving your business objectives.
In order to grow, engage with your customers and future-proof the success of your business it is crucial to have the best technology in place.
Due to the complexity of existing technologies, eCommerce businesses need the flexibility and agility to evolve and adapt, as well as ensuring that money, time and effort is spent on building the right technology from the outset.
At DeeperThanBlue, we work with you every step of the way to enhance your digital proposition, grow your revenue and delight your customers. We’re here to help you excel online.
Flexible Development Services
We assemble digital delivery teams so that we can build beautiful experiences for our clients and their customers. We undertake our work using an agile methodology from decades of experience to ensure we build the right solution to achieve your business objectives.
Our delivery approach is why our clients trust us time and again. We collaborate alongside all of our eCommerce clients to build and innovate to create solutions that are the right fit for their business. That means we’re prepared to challenge you if we don’t think you’re taking the best approach to achieve your business goals. This is something our clients value most about us.
Our delivery approach has worked for eCommerce clients of all sizes and our breadth of industry experience provides us with a unique view of the different complexities and risks you will encounter.
eCommerce Services
ARCHITECTURE & APPLICATION DESIGN
Implementing a best-practice approach coupled with your specific commerce requirements.
DEVELOPMENT AND TESTING
UX Consultancy, development and implementation services to ensure and assist you with digital commerce.
INSTALLATION & CONFIGURATION
Best practice approach for the installation and configuration of on cloud and on-premise commerce environments.
UPGRADES & MIGRATIONS
Ensuring your commerce investment is maintained and future-proofed with the latest software releases and fix packs.
HEALTHCHECKS & PERFORMANCE (APM)
Ensuring that your commerce environments are meeting services levels and that they are performing.
SUPPORT & MANAGED SERVICES (AMS)
Providing a range of support and managed services (AMS) offerings to meet your organisation's requirements and SLAs.
How we approach Commerce Architecture
Commerce-Led
Full stack digital commerce platform integrating third parties where necessary.Experience-Led
Primarily a digital experience driven by a content management platform and integration to commerce and other third parties as necessary.API-Orientated
Build your own front end and integrate multiple best of breed services via APIs.Gartner cites in its reports that:
In 2020:
- smart personalisation engines used to recognise customer intent will enable digital businesses to increase their profits by up to 15%
- more than 50% of online sellers will either list their products on marketplaces or sell third-party products on their core commerce sites
- 25% of leading online sellers will have enabled first-generation “commerce that comes to you” capabilities
By 2022:
- at least 5% of digital commerce orders will be predicted and initiated by AI
- 10% of the organisations running digital commerce will build that into a platform business to transform into digital businesses, and 60% of those will use an open ecosystem to scale the growth
Platforms of the future will use technology to
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Understand the customer as an individual and anticipate that customer’s needs
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Bring simplification to the purchasing process
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Personalise the customer’s experience while maintaining privacy and respect
6 Takeaways on the Digital Commerce Market report from Gartner
Market Growth
- Vendors that approach the digital commerce space with a modern platform, composed of microservices where the vendor is selling both the platform and microservices to clients using other vendors.
- Vendors that approach digital commerce by providing an Amazon-like infrastructure. This enables brands to deliver commerce experiences with Amazon-level service — especially from a logistics perspective — such as promising delivery of 98 percent of packages within 2 days via standard ground shipping.
- Vendors that approach digital commerce from a sales force automation perspective, creating a tool that supports self-help for clients’ customers.
- Mega vendors that are moving downstream through hosted managed services and creating hybrid solutions that combine multi-tenant SaaS with software. At the same time vendors catering to small-to-medium (SMB) businesses via multi-tenant SaaS are trying to move upstream with more sophisticated product offerings.
Industry Focus
Niche vendors are moving their focus from a broad set of capabilities to more specific use cases.
“We’re seeing a shift in vendor focus from exclusively traditional retail and branded manufacturing (long time majority users of digital commerce applications) to some being more focused on well-defined industry needs using “fast start” kits and “industry accelerators’.
Transactional to Experience
Both from the vendor perspective and the client perspective there has been a shift from digital commerce being more of a transactional platform to more of an experience platform. Gartner believes the internet-enabled price visibility will make digital customer experience the key differentiator for organisations starting this year.
Headless Digital Commerce
The emergence of headless commerce platforms continues to proliferate. API-centric commerce platforms have become a major focus for many vendors.
“API-centric commerce platforms enable a richer customer experience through the development of a highly unique user interface, often based on web content management (WCM), that integrates back to the commerce platform through application programming interfaces (APIs). APIs and headless commerce were a common theme among vendors
Supporting Business Objectives
While feature, function and price evaluations still play a big part in client’s decisions, Gartner is starting to see more emphasis on how a specific commerce platform can support the organisation’s business objectives and customer experience.
Platform criteria today focus instead on agility, customer experience, embedded commerce, ease of use and total cost of ownership
Integration Problems
Digital commerce is only becoming more complicated. The increasing number of integrations required to deliver the desired customer experience have converged with confusing IT delivery models and multiple pricing options to create headaches for businesses.
helping our eCommerce customers grow their businesses in line with their specific needs.
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Did you know that 87% of all consumer spending in the US still takes place offline, but the full story is actually far more nuanced?
More than ever, the consumer purchase journey is evolving. Consumers rely on a variety of physical and digital resources when making purchase decisions – and some of their behaviors may surprise you.
Download this free research report to uncover:
- What drives more than 2,500 global consumers to complete a purchase
- Why a fully-integrated digital presence is essential for today’s customer decision journey
- Nine trends retailers should understand about the current state of omnichannel buying
- Actionable ways to immediately strengthen the relationship between your brand and consumers
At DeeperThanBlue we have years of high profile success delivering both bespoke and large-scale eCommerce solutions to brands with complex and demanding infrastructures. To learn more about our approach and client successes get in touch with us today.
+44 (0)114 399 2820