We offer Support and Application Managed Services (AMS) from our UK office. We don’t outsource our Support and you won’t be passed between level 2 call fielders. We allocate WebSphere and Microsoft SME’s to each client account so that they understand the technology and the environments. Our team can assist you with raising, troubleshooting and working with IBM to resolve IBM PMR’s.
We also provide back-up cover to your existing in-house IT department to cover illness, holiday or additional workload.
Our approach to Support
We offer a number of different support packages which are flexible. They have industry standard service levels. These start from Business Hours coverage during standard working hours Monday to Friday, Extended Hours options are available, all the way up to our full 24/7 support.
Incidents can be raised via our UK Service Desk Portal, or via email and telephone. You will have full visibility of incident ticket progression through our Service Desk Portal.
Our support function offers a combined approach to issue resolution, instead of isolated technical response. We do this by working closely together to get to know you, your business and IT environment. We make sure you get as much value from your investment as possible.
We provide support around IBM, Microsoft and Opensource technology.
IBM Watson Customer Engagement
IBM WebSphere Commerce
InfoSphere MDM for PIM (Product Information Management)
IBM Hybrid Cloud
WebSphere Application Server
IBM IIB/ WebSphere Message Broker
IBM MQ/ WebSphere MQ
IBM Business Automation/ WebSphere Process Server
Planning & Analytics (TM1)
Information Management -
Looking to get a quote for WebSphere Support?
Call or fill out the Get in Touch form to find out how we can help you improve your platform and application availability. We also provide health-checks and performance tuning to make sure that your systems are optimised and performant.