Support & Application Managed Services

Get support, which is friendly, flexible and fast

We offer Support and Application Managed Services (AMS) from our UK office. We don’t outsource our Support and you won’t be passed between level 2 call fielders. We allocate WebSphere and Microsoft SMEs to each client account so that they understand the technology and the environments. Our team can assist you with raising issues, troubleshooting and working with IBM to resolve IBM PMRs.

We also provide back-up cover to your existing in-house IT department to cover illness, holiday or additional workload.

Our approach to support

We offer several different flexible support packages with industry-standard service levels. These start from business-hours coverage during standard working hours Monday to Friday, extended hours options are available, all the way up to our full 24/7 software support.

Incidents can be raised via our UK Service Desk Portal, or via email and telephone. You will have full visibility of the incident ticket progression and support contact through our Service Desk Portal system.

Our support function offers a combined approach to issue resolution, instead of isolated technical response. We do this by working with you to get to know you, your business and your IT environment. We make sure you get as much quality and value from your investment as possible.