Support & AMS
Support & Application Managed Services
From remote to proactive support. We help clients support their applications and systems.
Our approach to Support
We offer a number of different support packages which are flexible. They have industry standard service levels. These start from business hours coverage during standard working hours Monday to Friday, extended hours options are available, all the way up to our full 24/7 software support.
Incidents can be raised via our UK Service Desk Portal, or via email and telephone. You will have full visibility of the incident ticket progression and support contact through our Service Desk Portal system.
Our support function offers a combined approach to issue resolution, instead of isolated technical response. We do this by working closely together to get to know you, your business and IT environment. We make sure you get as much quality and value from your investment as possible.
We provide support around IBM, Microsoft and Opensource technology.
IBM Watson Customer Engagement
IBM WebSphere Commerce
InfoSphere MDM for PIM (Product Information Management)
IBM Hybrid Cloud
WebSphere Application Server
IBM IIB/ WebSphere Message Broker
IBM MQ/ WebSphere MQ
IBM Business Automation/ WebSphere Process Server
Planning & Analytics (TM1)
Information Management –
If you are interested in excelling in your market, becoming a digital disruptor or simply finding out more please get in touch.
+44 (0)114 399 2820