ARCHITECTURE & APPLICATION DESIGN
Architecture and UX Design best-practice coupled with an organisation’s specific bespoke application requirements
Building the latest app and developing the latest product. Whilst there’s always been an argument for buy versus build, there’s not always a package that can meet your needs or maybe you just don’t need all of that functionality and license cost. With the advent of cloud services, it has never been easier to build a minimal viable product or prototype and then evolve based on market or user feedback. Iterations can be down to days and weeks rather than months and years in previous software lifecycles. Be the next Uber or Airbnb and go disrupt!
Greencore the specialist chilled food and ready meals manufacturer for the major retailers and supermarkets has implemented a production line performance monitoring application. This has been developed with the latest web and cloud technologies, and reports on manufacturing line efficiency, providing live visibility to the Greencore management of any production issues. The application is visible to staff on the production line on large LCD screens, as well as providing the management team further detail via a tablet viewView all our work
Assa Abloy identified a need to develop a customer concern application which logged issues with products and services in the field. This is the backbone to the Customer Helpdesk. The application was integrated into core business systems including MS Dynamic AX. MS Dynamic AX provided access to the customer order and customer record. The business benefit was to improve customer satisfaction in responding to issues and speed up the process of refunds for compensation claims. This in turn helps release payments of invoices and improves cash flow.View all our work
Vaillant the heating and hot water technology manufacturer implemented a new web based call centre payment application with DeeperThanBlue on the IBM Cloud. The main purpose of the application is to capture payment for parts and services outside of the limitations of the guarantee. Developed in less than 8 weeks and deployed to IBM’s Cloud, Vaillant capture payment through the application connected to the Stripe payment gateway. The application is integrated into Salesforce’s Service Cloud for access to customer records and job bookings. As soon as an engineer has finished a job booking payment is captured reducing administration overheads and ensuring there is no lost revenue.View all our work
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