Human Resources
- Automate onboarding, holiday requests, and employee data management
- Integrate with existing HR systems for compliance and seamless workflow
- Success story: IBM achieved 94% HR request automation, freeing up HR teams for strategic work
IBM watsonx Orchestrate Support & Services
Transform Your Business Processes with watsonx Orchestrate
At DeeperThanBlue, we’ve been helping organisations unlock the full potential of IBM watsonx Orchestrate, with its powerful generative AI and automation platform designed to streamline operations, reduce manual effort, and empower teams with intelligent AI agents and assistants.
The IBM watsonx Orchestrate no-code interface, extensive skill library, and seamless integration with 100+ enterprise applications (which includes Microsoft, Salesforce, SAP, ServiceNow, and Workday) enables you to make faster decisions and measure productivity gains – without overhauling your existing systems.
Why Choose IBM Orchestrate?
By combining AI Assistants and AI Agents, watsonx Orchestrate brings automation to every level of your business:
- Automate repetitive workflows and approvals
- Detect anomalies and act proactively with AI agents
- Collaborate across HR, Finance, eCommerce, and Customer Service functions
- Free your teams to focus on strategic, high-value work
Our IBM Orchestrate Support & Services
- Strategy & Roadmap – We analyse your business processes, identify automation opportunities, and create a tailored roadmap for implementation.
- Solution Design & Implementation – Our team sets up IBM Orchestrate, configures workflows, and integrates it with your existing applications.
- Custom Skills & AI Agent Development – We build bespoke automations and AI agents aligned with your industry-specific needs.
- Training & User Enablement – We deliver workshops and training so your teams can confidently build, manage, and scale automations.
- Managed Support & Optimisation – Continuous monitoring, troubleshooting, and performance tuning to ensure your Orchestrate environment evolves with your business.
Key Components of IBM watsonx Orchestrate
Assistant Builder
Design and create self-service chat assistants using a user-friendly no-code interface. The Assistant Builder leverages natural language understanding to manage ambiguous conversations, helping users navigate complex digital experiences effortlessly.
It includes nearly all watsonx Assistant actions-based experiences on IBM Cloud, with more features continually being added.
Skills Catalogue & Skill Builder
Access a comprehensive repository of pre-built skills that can be discovered or imported. Use the Skill Builder to create composite skills or skill flows.
By connecting Cloud Pak for Business Automation to watsonx Orchestrate, automations can be discovered and included in the Skills Catalogue. Developers can also incorporate third-party APIs (following the Open API standard) as skills.
Automation Builder
Create decisions and automation workflows using this low-code tool. Once built, tested and published, these automations can be further refined in the Skill Builder and ultimately published as skills in the Skills Catalogue.
Understanding AI Assistants vs. AI Agents
AI Assistants
Digital personas that interact with users via natural language interfaces—like chat, email, or voice—to help execute tasks. These assistants are context-aware, intelligent, and continuously learning.
Key features include:
- Natural Language Understanding (NLU) powered by IBM Watson
- Personalised assistance based on user preferences and history
- Seamless integration into tools like Slack, Microsoft Teams, and email
- Ability to trigger automations and update systems in real time
AI Agents
More autonomous than Assistants, AI Agents proactively monitor systems, initiate actions, and make decisions based on pre-defined rules or learned patterns.
They can:
- Detect anomalies in business processes (e.g., delayed invoices, dropped sales opportunities)
- Trigger workflows without human initiation
- Collaborate with other Agents to handle complex operations
- Escalate issues to human workers only when necessary
AI Assistants vs AI Agents: A Comparison
| Feature | AI Assistant | AI Agent |
| Main Role | Conversational interface for user-driven tasks | Autonomous execution of multi-step, complex workflows |
| Intelligence | Responds to natural language commands | Makes decisions, plans, and adapts to changing requirements |
| Example | Answering HR queries, booking meetings | Automating end-to-end onboarding, risk evaluation, and procurement |
| Collaboration | Can escalate or hand over to agents for complex tasks | Can work with other agents, assistants, or humans |
In essence, AI assistants focus on understanding user input and automating simple or guided tasks, while AI agents act autonomously, using advanced reasoning and tool integration to solve complex problems and optimise workflows.
How IBM watsonx Orchestrate Works
Multi-Agent Collaboration
At its core, watsonx Orchestrate uses an intelligent automation layer that dynamically selects the best action, surfaces the right tools, and coordinates tasks across AI agents and assistants within a unified chat or workflow experience.
Low-Code/No-Code Agent Builder
Both technical and non-technical users can rapidly create and customise AI agents using intuitive, low-code tools, making automation accessible across your organisation.
Prebuilt Integrations
With ready-made connectors to leading enterprise apps, organisations can automate processes without complex development or integration work. Connect to over 100+ enterprise platforms instantly.
Enterprise-Grade Security
Centralised authentication and robust governance ensure secure, compliant operations across all connected systems.
IBM Orchestrate Use Cases
Here at DeeperThanBlue, we’re helping organisations across various sectors harness the power of AI assistants and agents. Here are some practical examples of how watsonx Orchestrate is transforming different business areas:
Financial Services
- Automate onboarding, holiday requests, and employee data management
- Integrate with existing HR systems for compliance and seamless workflow
- Success story: IBM achieved 94% HR request automation, freeing up HR teams for strategic work
eCommerce
- Streamline order management, inventory updates, and customer engagement
- Integrate with CRM and ERP systems to automate routine sales and fulfilment tasks
- Create seamless customer experiences with AI-powered personalisation
Customer Services
- Deploy AI chatbots and voice agents for 24/7 support, reducing response times
- Automate ticket creation, status updates, and knowledge base queries
- Success story: AI agents provide instant, accurate responses and escalate complex cases as needed
IBM watsonx Orchestrate Support from DeeperThanBlue
As trusted IBM partners, DeeperThanBlue can help you implement and optimise watsonx Orchestrate for your specific business needs.
Our expert team has extensive experience in AI implementation, business process automation, and digital transformation.
Contact us today to learn how we can help your organisation leverage the power of IBM watsonx Orchestrate.
+44 (0)114 399 2820
info@deeperthanblue.com
Get in touch
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