BigCommerce Agency

As a BigCommerce agency partner, we help our merchant customers with a variety of challenges, from re-platforming onto BigCommerce, re-theming a site, or improving and enhancing UX and conversion. Our BigCommerce developers can seamlessly integrate your back office system to streamline your business processes and connect with third-party applications and extend API integrations where simple BigCommerce plugins to third party services don’t suffice.

BigCommerce has made significant strides in enhancing its platform’s usability in recent years. As a leading BigCommerce agency, DeeperThanBlue has observed firsthand how the platform has evolved to provide a seamless and intuitive experience for store owners while offering robust enterprise-level capabilities. It balances simplicity and power, making it accessible for businesses of all sizes.

On their website, BigCommerce states that they operate on a High Availability (HA) infrastructure allowing them to deliver 99.99% uptime, resiliency and performance for their merchants. They have two data centres and a third back-up data centre to mitigate potential failure. The BigCommerce platform is ISO/IEC 27001:2013 certified and PCI DSS (Payment Card Industry Data Security Standard) 3.1, Level 1 certified as both a Merchant and Service Provider. You can access their compliance article here.

To find out about BigCommerce Pricing, you can speak with our specialised BigCommerce team who can assist you in identifying the correct plan. You can of course speak to BigCommerce directly but it’s only once all required meets are understood that an accurate price can be quoted. BigCommerce have a number of plans which you can review below Some their Essential packages are geared to small to medium and a business starting up with an eCommerce channel for the first time. For those in mid-market (medium) to large enterprise their Enterprise package offers an even richer set of capabilities to trade your business from £1 million to £100s of millions through digital channels:

• BigCommerce Standard plan starts at $29/month
• BigCommerce Plus plan is $79/month
• BigCommerce Pro plan is $299/month
• BigCommerce Enterprise & B2B Edition has custom pricing - this is based on a number of factors, Order Volume, Average Order Value, Conversion rate, and future growth plan.

These prices apply when paid annually. To see how this compares to other platforms, take a look at our comparison blog article.

BigCommerce is often chosen by mid‑market and enterprise brands because it offers a strong balance of flexibility, enterprise‑grade capabilities, and lower total cost of ownership. While Shopify and Adobe Commerce (Magento) are also leading platforms, BigCommerce takes a different approach that appeals to businesses wanting more freedom and fewer platform constraints. For our comparison between BigCommerce, Adobe Commerce (Magento) and Shopify, read our blog.

BigCommerce vs Shopify

BigCommerce and Shopify are frequently compared because both are SaaS platforms, but their philosophies differ:

Where BigCommerce excels over Shopify:

• More built‑in enterprise features: BigCommerce includes advanced features out‑of‑the‑box, such as custom pricing, B2B functionality, faceted search, multi‑storefront, and multi‑currency handling, without requiring as many paid apps.
• Fewer additional costs Shopify often requires third‑party apps or Shopify Plus add‑ons to match BigCommerce’s native capabilities. BigCommerce reduces reliance on the app ecosystem, creating a more predictable cost model.
• No additional transaction fees Shopify charges transaction fees unless you use Shopify Payments. BigCommerce never charges transaction fees, regardless of payment provider.
• More openness and extensibility BigCommerce takes an “open SaaS” approach, giving developers more freedom with APIs, headless implementations, and custom integrations - ideal for brands wanting to grow beyond the template‑driven Shopify approach.
• Stronger support for B2B Shopify’s B2B capabilities have improved, but BigCommerce’s B2B Edition and API‑driven architecture make it more suitable for manufacturers, distributors, and hybrid B2B/B2C retailers.

Where Shopify excels:

• Larger ecosystem of themes and apps
• Stronger brand recognition in the SME market
• Very easy onboarding for smaller merchants

For businesses that need deeper customisation or a hybrid B2B/B2C model, BigCommerce is often the more scalable long‑term choice.

BigCommerce vs Adobe Commerce (Magento)

BigCommerce advantages:

• Lower total cost of ownership: no hosting, patching, maintenance, or security responsibilities
• Much faster time‑to‑market compared to Magento builds.
• API‑first, cloud‑native architecture without the overhead of enterprise hosting.
• Ideal for merchants wanting the flexibility of open development with the ease of SaaS

Adobe Commerce advantages:

• Fully self‑hosted or cloud‑hosted, giving complete control over the codebase
• Highly customisable for complex, bespoke enterprise use cases
• Very strong for organisations with large internal development teams

BigCommerce provides 80–90% of Magento’s enterprise functionality with significantly reduced cost and complexity, making it a great option for companies wanting to modernise or replatform from Magento.

BigCommerce’s B2B launched in 2019, and its roadmap has gone through consistent improvement with regular updates to the offering.   The user experience has been optimised to meet business to business customer needs which fit within a market, sell and service capability to going beyond the initial sell and reducing customer service and management costs at scale. It is proving popular amongst merchants who are seeking an integration-friendly solution. The platform enables merchants to offer B2B buyers custom shipping rates and sync their data across their CRM, ERP, OMS amongst others. BigCommerce also allows merchants to add multiple storefronts, regions and channels to help them tailor their offering to target customer groups.

BigCommerce allows merchants to choose from 65 pre-integrated online payment solutions, serving 230 countries and over 140 currencies. Some of the more well-known payment options are:

• Amazon Pay
• Apple Pay
• Stripe
• PayPal
• Barclaycard
• Authorise.net
• Checkout.com

Note that BigCommerce does not charge transaction fees to use leading payment gateways. Special credit card rates are available via PayPal.

You can find further details about BigCommerce's payment options here: https://www.bigcommerce.co.uk/payments/

BigCommerce is known for being one of the most integration‑friendly eCommerce platforms on the market. Its modern, API‑first architecture makes it straightforward to connect with a wide range of business systems — whether you’re using modern cloud‑based tools, long‑standing legacy platforms, or a mix of both.

Because BigCommerce offers extensive REST and GraphQL APIs, it can integrate smoothly with ERP, PIM, MDM, CRM, WMS, OMS, DAM and marketing automation platforms. This includes both industry‑standard enterprise systems (such as SAP, Microsoft Dynamics, Infor, Akeneo, Pimcore, and Adobe Experience Manager) as well as bespoke or internal applications that your business may already rely on.

Many integrations can be achieved using pre‑built connectors, marketplace apps, or iPaaS solutions — allowing small and mid‑sized businesses to get started quickly without requiring specialist development knowledge. BigCommerce’s user‑friendly interface supports this further by making configuration, workflows and data mapping easy to manage.

For more complex requirements, BigCommerce’s flexible Open SaaS model allows deeper customisation and seamless communication between platforms. This means you can unify data across finance, product information, supply chain, warehouse operations, customer experience, and content systems with minimal friction — even when dealing with legacy environments or highly specialised tooling.

For the ultimate in integration and more complex requirements, we’d recommend that you look at DeeperThanBlue’s CXOne and CXOne Storefront to give your customers the best all round experience. These solutions are designed specifically to enhance BigCommerce’s capabilities, offering a best‑in‑class foundation for headless, composable, and enterprise‑grade eCommerce implementations.

BigCommerce is a very versatile eCommerce platform and is certainly scalable, and making a push into the Enterprise space. A combination of a robust roadmap, regular releases and the platform having lightning fast response time with a robust SLA and uptime guarantee. Couple this with a very affordable commercials (in terms of SaaS operating cost) compared to other platforms makes it a stand out option for many.

BigCommerce can be found in businesses from a variety of industry sectors. Their customers can be found in industry sectors from Fashion & Apparel, Health & Beauty, Food & Beverage, Manufacturing, Construction, Automotive, Components and Home & Garden. In addition their case studies include Travel & Entertainment, Toys & Games, Education & Publishing, Electronics and Sports & Outdoors.

Yes — BigCommerce fully supports headless commerce. Its API‑first, “open SaaS” architecture makes it one of the strongest headless‑ready platforms on the market.

How BigCommerce Enables Headless Commerce

BigCommerce offers:

• Robust REST and GraphQL APIs
• Decoupled storefront and backend capabilities
• Support for modern front‑end frameworks like Next.js, React, Vue, and Angular
• Multi‑storefront control from a single backend
• Omnichannel content experiences across web, apps, kiosks, and marketplaces

This allows brands to use BigCommerce for the commerce backend while building high‑performance, personalised or content‑driven front-ends.

DeeperThanBlue’s CXOne Storefront for Headless Commerce

DeeperThanBlue has created CXOne Storefront, our pre‑built, enterprise‑ready headless storefront solution for BigCommerce. CXOne allows you to:

• Launch a headless BigCommerce site faster and more cost‑effectively
• Use a fully optimised, UX‑driven front‑end
• Deliver high‑performance digital experiences with modern frameworks
• Reduce development effort through pre‑built integrations and components
• Combine BigCommerce with leading CMS platforms
• Gain flexibility to customise without platform limitations

For enterprise‑scale businesses, API throughput, data limits, and platform constraints can be the difference between smooth operations and bottlenecks. BigCommerce and Shopify take very different approaches here, with BigCommerce offering significantly more freedom out‑of‑the‑box.

BigCommerce: Enterprise‑grade limits with Unlimited API Calls

BigCommerce is designed for high‑volume integration environments such as ERP, PIM, OMS, CRM, and marketplace connections. Key advantages include:

• Unlimited API Calls on Enterprise plans (subject to fair usage)
• Up to 600 SKUs per product, supporting complex catalogues without workarounds or third‑party apps
• Very high platform limits across categories, brands, products, widgets and content pages, suitable for large multi‑store or multi‑region deployments

This makes BigCommerce particularly well‑suited to enterprise and B2B organisations that have high data synchronisation needs and large catalogues.

Shopify: Strong platform, but with tighter API rate limits

Shopify’s API limits vary by plan. While Shopify Plus increases throughput, it still operates within a leaky‑bucket throttling model designed to protect platform stability. This can become restrictive for enterprise‑level integrations.

Key points:

• GraphQL Admin API limits are capped at 200 points/sec (Advanced), 1000 points/sec (Shopify Plus), and 2000 points/sec for Shopify’s enterprise “Commerce Components” offering
• Input array size limited to 250 items across APIs, affecting bulk operations
• Shopify enforces 25,000‑object pagination limits, requiring filtering for large catalogues

Third‑party insights reinforce that Shopify’s API constraints can be a bottleneck at scale, especially when compared to BigCommerce’s more open approach. For example:

• BigCommerce offers more generous API limits even on mid‑tier plans, making it easier to connect ERPs and logistics systems without hitting throttles during peak activities
• Shopify often requires an upgrade to Shopify Plus to achieve the level of API performance many large stores need

Why BigCommerce is often more suitable for Enterprise scale

Taken together, the differences are clear:

Conclusion

If your business relies on heavy API activity, large catalogues, multiple backend integrations, or real‑time data sync, BigCommerce provides far fewer technical constraints. Shopify can achieve similar scale, but typically only on Shopify Plus — and even then, API rate limits remain a structural factor.

Factors that DO NOT impact the subscription cost:

• Number of products or SKUs – BigCommerce allows unlimited products and storage on all plans, with no per‑product fees.
• Number of customers – Customer counts do not influence subscription pricing.
• Number of staff users – BigCommerce includes unlimited staff accounts at all plan levels.
• Bandwidth and storage – BigCommerce plans include unlimited bandwidth and storage with no overage fees.

Factors that DO affect the subscription cost:

• Annual online sales volume – BigCommerce automatically upgrades your plan when your trailing‑12‑month revenue exceeds defined thresholds (Standard $50k, Plus $180k, Pro $400k, then +$150/month per additional $200k, Enterprise custom).
• Order volume that increases total sales – Higher transaction volumes indirectly affect cost when they push your store over a plan's annual revenue threshold.
• API usage requirements – Higher API throughput needs may require upgrading to Pro or Enterprise for increased capacity (20,000 calls/hour on Standard/Plus, 60,000 on Pro, Unlimited* on Enterprise).
• Access to higher-tier features – Certain advanced features (e.g., faceted search, Google Customer Reviews) require Pro or Enterprise-level plans.