Intelligent Business Process Management (BPM) solutions improve the visibility and control of your business processes, helping to ensure that your business operations differentiate you from your competition, deliver the right goods and services, and meet the demand of your customers for consistency and convenience.
Success breeds success. To get started with BPM, you must be focused on delivering business value. Take an incremental approach that allows you to quickly prove value with a single project, build competency and skills, and extend across the enterprise.
We provide market-leading capabilities that can help your organisation:
with real-time visibility into work in progress through continuous process monitoring and analytics
by extending business processes to mobile
through robust collaboration capabilities
into business operations through seamless integration of business processes with core enterprise systems
confidently with intuitive governance
to market changes
Implementing a best-practice approach coupled with an organisations specific process improvement requirements
Ensuring that your BPM investment is maintained and future proofed
Consultancy and implementation services to ensure and assist organisations with process improvement programmes
Best practice approach for the installation and configuration of BPM environments
Ensuring that an organisations BPM environments are performing to services levels, and that they are up to date with appropriate fixes and software releases
Providing a range of support and managed services offerings to meet your organisations business requirements and service levels
The opportunity for process improvement exists across all industries.
Below are a few examples of where Enterprises are realising business value from Process Improvement. Where are they used...everywhere:
Loan and Mortgage application and approval faster facilitating a larger loan book
Faster and more efficient Claim processing with fewer exceptions
Improved Customer Service through self service for balance request and bill payment as well as more effective Campaign and Inventory management
Improved New services provisioning and Customer care
... and these are just a few examples, the possibilities are endless.
Analyst Research: Gartner Magic Quadrant for
Intelligent Business Process Management Suites (iBPMS)
Book: Business Process Management For Dummies shows you what BPM is and how it can help your organization
Video: Introducing IBM Blueworks Live, a SaaS-based offering that lets anyone in your co mpany document, understand, and improve processes without training or software to install.